[Resolved]  Banggood.com — parcel still not received.

Order no 74903223. The banggood site is full of fraud right from the start. Ist of all they have mentioned delivery time on their website 15-25 budiness days based on which i orderd from here. But right after payment they send me email according to which delivery time could me more than a month.
Then, i ordered on 17th october 2019 and the very next day on their website i saw order status says shipped. But later that date was changed into 22nd october 2019.
They failed to deliver within 15-25 business days as promised on website. Then they failed to deliver within the date they sent on email which was 23rd nov 2019. When they failed to deliver by that time they extended the delivery time again. Now its 1st dec 2019 and i am still waiting for my parcel. I emailed them regarding order status, no response. Then i cancelled my order via email twice, but they are not giving me refund and only making excuses saying its customs fault. They are not even trying to help. This is my first experience with banggood and certainly my last but what about my already paid for parcel?
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Dec 2, 2019
Complaint marked as Resolved 
Parcel finally received
Complaint comments 

Comments

Dear moupriyasspace,

Thank you for choosing Banggood and sorry for any inconvenience caused.

We have sent you the latest solution to you on[protected], could you please check the email? If you have any question after reading the email, please reply to our email to let us know.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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