Bangiya Gramin Vikash Bank — repay amount that has been debited from atm

I am Rabindranath Mandi account holder of the Bangiya Gramin Vikash Bank. On 01/04/2020 I had complained that bank had debited amount without giving any cash from ATM. The incident that had happened on that day that I had completed all the function on ATM at the end of time cash had count the machine and then machine had hanged and also my ATM card also hanged inside machine then I became nervous I sat there about 4 hours. At last ATM visilator came and restart the machine and got my ATM card but got no recept from it. So I sent withdraw SMS as a video. On that day I called at toll free no but didn't get any help from them for covid 19 so look at the matter.