Bank Of Baroda — after several visit not update the mobile number

Address:	395002
Website:	www.bankofbaroda.co.in

Bank - bank of baroda
Branch - mandarwaja, surat, gujarat
Customer executive name - swapna
Date (Visited the bank) - 2nd september, 2017
Date of talking - 27/10/2017

Dear sir,

I'm writing this complaint after getting frustrated with the bad customer support service and the bank service. As only in the bank of baroda, if you want to update the registered mobile number, one should need to visit the bank. I have done the same things, waited about 3 hours in the queue and submitted the forum with the updated number. As per there information it should be updated after 1 week, but its 1 months i'm not able to get any message on my updated number. While calling to customer support executives, every executive use to speak a new story and with a new solution. Someone says there is technical issue which will take about 1 week to solve, someone says you have visit the bank again, and someone says you have to message your last 4 digit of account number on "[protected]" this number, i have attached the screenshot of the messages. I have done everything as per there instructions. But today on 27/10/2017, friday. I called the customer support executive her name was "swapna", she told me you have visit the bank again and submit the forum. Like how bad services you are going to provide to your customers.in this 2017, people don't have much time to go and update number. But i visited twice but still there is no result of improvement. I hope my words are clear in the above letter.

Looking forward for your positive action.
Your truly,

Customer.