Bank Of Baroda — Amount not crediting into my account after the refund initiated successfully

On 2nd of April I bought an item worth rupees 1, 59, 774.00 and soon it was cancelled so they initiated refund back soon on 4th of April (attached file)...soon later I contacted online customer support they said me that it will be credited in 14 business days...so i waited patiently now after 14 days I contacted them again so they said we have got the amount it should have been credited into your account...but I said it isn't so they said me to contact local branch...Even from the local Branch I did not get any help...they say that they will forward my complaint but nothing happend yet.