Bank Of Baroda — Charged locker fees eventhough it was free as part of promotion during open the account

Address:

Narasaraopet branch, narasaraopet, Palnadu district,Andhra Pradesh

Dear Sir, My self Srinivasarao Puvvada opened the Bank of Baroda Savings account on 27/07/2017 and the account number is - [protected]

Complaint: The locker was opened on 28/07/2017 as part of 3 year free rent promotion with locker no 1/25 by paying Rs3000 as an advance.

But the locker charges were deducted from my account as follows
[protected] Rs3000 advance
[protected] Rs3105
[protected] Rs180
[protected] Rs2478
[protected] Rs2006
[protected] Rs1770

Total paid so far Rs12539 for 5 years . Supposed to pay from 2021 as part of the promotion.

Reached out to the Narasaraopet Branch and they tried to reimburse the charges but they are saying the account was opened before merge and the system was different and not seeing an option to apply the charges back. Requested many times and no proper response from them .

Totally fed up with the bank and reaching out here for the help as a senior citizen person cannot go to the bank regularly for the issue followup.

Please take a look at the issue and review the issue and do the needful.