Bank Of Baroda — Delay in transfer of savings account

Address:

MNNIT Campus, Teliyarganj, Allahabad, UP

I wish to transfer my savings bank account from Bank of Baroda-MNNIT branch, Allahabad to Bank of Baroda-Patel Nagar, Fatehpur branch. All the required documents were submitted to Fatehpur branch and e-mail was sent to Allahabad branch to transfer the account on 26.07.2021. But the Allahabad branch has still not replied to the mail nor initiated the process of transfer of account. Moreover, calls are not getting picked up by Allahabad branch (No. [protected]). Customer care support by bank is also not helpful and has marked the complaint as resolved though the account hasn't been transferred yet.