Bank Of Baroda — Difficulty faced by undersigned during making ATM Transaction.

Address:

New Delhi, Delhi

New Delhi/ Dated:- 10th July 2015. To M/s. Bank of Baroda, Northern Zone, New Delhi-110001. Subject:- Difficulty faced by undersigned during making ATM Transaction. Dear Sir, I am to bring to your kind notice that while making ATM transaction (vide Debit Card No. [protected]) for withdrawal of Rs.10, 000/- from my Saving Account No. [protected] of Bank of Baroda, Nirman-Bhawan Branch, Maulana Azad Road, New Delhi-110011, on 07th July 2015 (SEQ No.9785, Record-No.9785, I had been remained struck-up for about one hour, at said ATM Counter at said ATM. The reason was that the ATM machine had been displaying the message on the screen that “please wait, your transaction is being processed”, continuously for the period of approximately an hour and at the same time no key of the ATM was working, including ‘cancel’ key. Therefore, I would have had no other option, but to stay in the ATM cabin for an hour, as the ATM machine could complete my transaction of withdrawal of Rs.10, 000/- at any time. I contacted with the said Branch Manager, Mr. Choudhary and informed him about my problem, but he had also showed his inability to help me in that matter. Moreover, there was no Security-Guard available at the said ATM Cabin. I entered my complaint in the Complaint Register kept therein (at pg.no.146 of their Complaint-Register). Due to the above reasons, I have had to cancel some of my urgent official and personal appointments/commitments and also have had to face mental-torture/tension for an hour. I, therefore, request you to please send me your comments in the above matter, before I take any further action in the matter. Yours faithfully, SURINDER PAL SHARMA Address:- House No. 457, Block-12, Sector-I, DIZ Area, R.K. Ashram Marg, Albert Square, New Delhi-110001. Mobile Number:- [protected] Email address:- [protected]@hotmail.com