Bank Of Baroda — Forcing to change ac book

Hello Sir

I am Karri Trinadha Rao, account number [protected], residing in Yellamanchailli, Vishakapantham. I am holding the account in Yellamanchalli Branch, IFSC codem BARB0ELAMAN. When I visited the branch today to check my balance and put all my records in my account book, they forcefully asked me to change my book despite of there were few pages left in the book. They are just doing this to other also and deducting the acount 70/- (seventy rupees from account).

There are lot of banks in that rural area, but nobody does this and the way the BOB staff is approaching is really hurtful. I have been constumer to this branch for long time, but this is something new happening. They are just forcing people rather than giving appropriate answers.

There is also no customer care relation officer in front desk, who could give appropriate answer and BM does not like to speak to customer also.

Please look into this. Hoping for appropriate results.

Thank You