Bank Of Baroda — Harassement by branch staff

1). My A/C are 0770/PPF/765 & [protected] 2). On 01.02.2014 I had requested for name & address change and submitted KYC, Address & ID proof at Patel colony branch. Action was taken multiple follow up and personal visit by my colleague. 3).On 20th-Feb2015 I had requested for account transfer to Vashi, Navi Mumbai branch and submitted KYC, ID &Residence proof again.Accout were transfered electronically by old document were not sent to new branch. 4). On 17.03.2015 again I submitted KYC, ID & Residence proof at Vashi branch. 5). My PPF account matuared on 02.04.2015 but Vashi branch is not ready to settle my account because they have not received old documents from Patel colony branch. 6) Patel colony branch says that old documents are not required but Vashi branch says that old documents are required. 7) Patel colony branch is not finding my old documents and they have has asked me to submit fresh KYC, ID &Residence proof again so that they can forward certified copy of these documents to Vashi branch. 8) My objection is why I should submit? I have already submitted these documents thrice in last 2 months and so. 9)I have not face such harassment in my life before that. It is too much. 10) Due to fight and fault by Bank of Baroda staff, I am suffering. 11) I request you to resolve it on priority.