Bank Of Baroda — I am not getting my refund.

I have made transaction via upi on 14 january worth rs. 1439 to collect my parcel on amazon. But at that delivery time payment got failed due to some teqnical issue. Payment was not received by amazon. But from my side it was sent successfull. My money was deducted from my bank account. I contacted to amazon and bank too. Amazon said that we have initiated refund from here you will get in 10 days. Now its been to late to getting my refund. So i am contacting bank to help in in that issue.
My transaction id is s96827214.
I kindly request you to please take a look in my problem. Now its been month i am waiting for my refund.