Bank Of Baroda — Indiscipline behaviour or attitude misbehaviour and lack coopration staff

Address:

bank of baroda ,kasragod branch,kerala ,post,671121

I send my brother to bank as my pass book is old vijaya bank..i was out station so they refuse brother to do that.. even refuse to speak with bank holder customer i told brother to put call on loud speaker and request to speak and said as per band rule i ready to agree that to send register mail by my pdf file letter with my signature and request mail. i ask mail id and start to do everything when i send the mail the reply from branch mail that i have block to send the mail.. then i start to call brother why they block me from mail but they refuse to take my call so i asked to take branch number. i called several time but they refuse to attand my call and brother asked them to pick the call the customer calling from bank register number but she refuse to take phone and said brother i dont have time you go and complain.. i have proof of video which i am calling and they just setting and watching without any work.. then i understand they block me from mail.. this is not first time from that kasaragod branch.what should i do if bank dont support customer and show thier ego to customer.. if this complain not going take action with all proof i will go to consumercourt to complian.. i attach photo of staff that to prove i have video beacuse the mb of video which i have not possible to upload