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Bank Of Baroda — money debited through imps but beneficiary has not received neither I got refund

Hi
31000 got debited from my account
[protected] when I tried to make a payment online through m connect+ to a beneficiary. My transaction got timed out and amount got debited from my account. My beneficiary has not received that amount neither has it been refunded in 24hrs. Attaching screenshot below please resolve this complaint as soon as possible
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Comments

Money has transeferred to wrong account and I want the refund.

Transaction ID P1908032239066153646866

UTR No.[protected]

Transaction Date : 3 august 2019
Transaction time : 10 : 39 pm

Amount : 2100

Reply
On dated[protected] Rs. 20000 (Two times 10000) withdrawn by ATM but cash not collected by the A/C Holder. A/C was debited also on dated[protected]..

Reply
I went to BOB aminabad branch lko, I asked a employee over there about my contact regd mobile no. and she get offended and talking in very bad tone and I went to branch manager.
If a employee of such reputed bank is behaving like this to customer then no customer will be loyal to the bank anymore.
I want strict action against her.
Reply
Thanks for writing to us.
Your Ref.No. is PGRS[protected]. You will hear from us soon.
VIJAYA BANK.NOW-BANK OF BARODA

Thanks for writing to us.
Your Ref.No. is PGRS[protected]. You will hear from us soon.
VIJAYA BANK.NOW-BANK OF BARODA
Reply

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