Bank Of Baroda — money is not refunded and not submitted to receiver bank

Website:

Adidas

Hello
Date of incident: 10/01/2019
Client name: prcr/gd retail baner pune
Description: i had swap my debit card to pay rs.3499 but it was declined and my money is debited two times. I. E total rs.6998

Reference id:[protected] and[protected]
Postid: [protected] and [protected]

Please refund it as soon as possible as its almost 4 days i waited