Bank Of Baroda — Most pathetic service given

Why this bank is still working. My father have a account in thi bank for last 20 years totally waste 0 facilitys i submitted to activate a net banking i think a month ago yet it not started so i download a bob world app and start using it then i am thinking to activate a virtual debit card guess what my fathers account kyc not updated thats why they can't activate virtual card now i submitted all kyc documents and forms seriously in this digital world this bank using a form system to do kyc now its more then 48 hour and my kyc still not updated my loan NACH is pending because i don't have access of net banking not a virtual card. Who is responsible for this service and specially your gandhidham kachchh employees are busy in doing gossip to each other and forget why they are on this job