Bank Of Baroda — Not closing the application

Address:

SAMTA BHAWAN,OPP -HOTEL PADMINE,PATEL NAGAR,MURDHAVA,RENUKOOT,DIST -SONBHADRA,UTTAR PRADESH- 232217

I have applied for education loan from bank of baroda through vidya lakshmi portal and they did not give me the loan. Then I requested for closing the application form so that I can apply to another bank. But It has been more than 3 months and they are not closing it. Everyday I go there but the manager is not closing it, just saying he will close it.
Name : Amit Kumar
Application Id : 1306196
Branch : Renukoot
IFSE Code : BARB0RENUKO