Bank Of Baroda — Not forwarding a query sent by Star Health to Bank of Baroda with regard to my Group Mediclaim offered as a customer

Address:Bank of Baroda, Corporate center, BKC Bandra East Mumbai

I have a Health Insurance policy Ref: P/171113/01/2024/001164 issued by Star Health as a bank customer. I was admitted to hospital and submitted a claim for hospitalization Ref: CIG/2024/171113/0320303. Star health claims that they sent query letter and reminder with regard to my claim to Bank of Baroda Address: Block-G, BKC, Bandra East Mumbai, Pin 400051, Aurangabad address on four different dates on 27.6.2023, 12.7.2023, 27.7.2023, and 11.8.2023. However, BOB did not bother to send the said query letter to me even a single time. Due to non receipt of query, I could not send any response to Star Health. I asked Star Health that why they should send query letter to Bank when they have my mail ID and Phone number. However, Star Health maintains that it is as per their Corporate policy procedure for customers covered under Group Mediclaim. As a result, Star Health has rejected my claim of Rs. 53, 296 and are unwilling to change their decision. I have to file a case in consumer court to get the claim passed. I will make BOB a party in the case since your office has not forwarded the query to me.

My query is that till date why Bank of Baroda has not sent me any of the four query letter/reminders to me?

Kindly reply.
Was this information helpful?
No (0)
Yes (0)
Bank of Baroda customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Bank of Baroda
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Bank of Baroda Address
    Suraj Plaza-1, Sayaji Ganj, Vadodara, Gujarat, India - 390005
    View all Bank of Baroda contact information