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Bank Of Baroda — refund for failed transaction through debit card

I booked train tickets online (Debit card) on 07/10/2018 through irctc application, but the transaction didn't go through and 195.98 rupees got deducted from my account once... And its been 3 working days still it hasn't been refunded.. And irctc say they have already refunded the money.
Refund id is [protected].
Bank reference id [protected].
Bank name : bank of baroda
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Dear sir
I have lost my m connect plus application password and mpin please send me a new password
thanks
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