Bank Of Baroda — Refund initiated by Amazon India but still not received in my account.

My name is Anzil. I have ordered the product from Amazon India on 31st march 2022 . And the price of the product was Rs 58, 800/- . Due to some personal issues I cancelled the order which I have placed. the order ID is[protected]. The refund initiated by amazon is on[protected] and the expected credit was[protected] working days).and still my refund of Rs 58, 800/- is not credited to my account.
this is the Refund Reference Number ; 74163262099034324276489
Payment method ; using VISA card (card no; [protected])

Today 9-5-2022 its been 33 days after refund initiated by amazon India. In-between that I raise a complaint for this with customer support on 30-4-22 and the complaint id is. DBFN[protected]. They said bank has received the money and it will credited on 4 working days... I attached the proof with this .and again i reopen the complaint and they were saying it will credit on 07-5-22.not yet credited. And the bank is not ready to give dispute form also.
I hope fast solution for this complaint
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