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Bank Of Baroda — Refund not received of headphones from amazon of 1399

I bought headphones from amazon worth rupees 1399 on 8 sept 2021. the refund was generated on sept 14 by the company but i have not received the refund yet. when i am talking the bank customer care they say that no refund has been received.
the company have also provided the reference number of the transaction made from their side. the reference number is[protected]
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
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