Bank Of Baroda — reg. unauthorized ledger folio/cash handling charges in bank account - udaipur

Address:

Udaipur, Rajasthan, 313002

Reg. :- wrong charges debited in bob a/c [protected] – hiran magri udaipur branch - sharmila mehta

Ref. :- 1. F5 (373)/doit/project/09/iv/i/67759/2017, dated 24/4/2017
2. [protected]@[protected]@[protected]@102] 103 dated 21/04/2017 (Bank of baroda)

Dear sir/mam,

With reference to above mentioned subject that i am having current account no. [protected] in the name of sharmila mehta with hiran magri udaipur branch. I am also running e-mitra kiosk (K[protected] with this account only. As per government of rajasthan’s order charges should be waived for emitra kiosk’s and in continuous of bank of baroda circular also. Reference number mentioned above.

Regarding this i have approached to branch employee mr. Mahendra jain in july 2017. Submitted all the necessary documents regarding waiver of the charges as per government policy. I have not received any response from the employee side and almost 1 and half month has gone then after i lounge an online complaint on bob portal. On date of 31st august 2017, complaint status was showing that problem resolved. Then again i approached to mr. Mahendra jain regarding this. He assured me that no charges will debit in my account in quarter end.

But on 28th december 2017, rs. 738/- has been charged in my bank account towards ledger folio charges.

Whereas in govt order it is clearly mentioned that cash collected through emitra kiosk, charges should be waive off. But bob is charging this in other way i. E. Ledger folio charges.
It is very common sense that ledger (No. Of pages) is increasing because of emitra kiosk cash only. Hence it should not be charged.

But the employee is denying this and not giving waiver.

Please look into the matter and waive the charges as per government order on immediate effect and also ensure that no charges will debit in my bank account further.

Thanks & regards,

Sharmila mehta
A/c [protected]
Udaipur (Raj.)
[protected]
[protected]