Bank Of Baroda — responsibility of staff

Address:	500044
Website:	bankofbaroda

The Banking Ombudsman
AP & Telangana

Dear Sir/Madam,

Sub: PPF account transfer-Reg.
Ref: Complaint No. [protected] dated June 15, 2018

Kind Attn: Latha Harihan

As per your mail message on 24/8/2018, this my reply. Please go through the below points:

1. Transfer of PPF account from Bank to Post Office takes only one week time.
2. It is only five minutes time required to send a message to the Bank of Baroda, Tilak Nagar branch regarding the transfer of my PPF account to Post Office on that day. That time is not available to the Ombudsman and their Office Staff? It is very shameful to the Banking Ombudsman, because our country President and Prime Minister Schedules are very busy, even though they are attending additional meetings of adjusting their timings, but Banking Ombudsman is escaping from the duties.
3. Unnecessarily Banking Ombudsman allotted time period to Bank of Baroda, Tilak Nagar branch for 30 days. Even though after 30 days the Bank of Baroda, Tilak Nagar branch takes another two weeks additional time.
4. This shows that Banking Ombudsman inefficiency giving more strength to Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer and their staff to postpone their work.
5 As per the Bank of Baroda, Tilak Nagar branch staff irrational behaviour, it takes 6 weeks for the transfer of my PPF account to Post Office. It happens because the negligence, inefficiency, inexperience, laziness, irresponsibility, adamant nature of Bank of Baroda, Tilak Nagar branch staff and also it applies to Banking Ombudsman, otherwise it doesn’t happens.
6. It shows that Banking Ombudsman also doesn’t know the priority of the daily banking services.
7. Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer doesn’t know his duties. He contacted me before going to training and also collected my data, but taking no action. He escapes from the work without giving instructions to his branch staff regarding my PPF account transfer. It shows his negligence, inefficiency, inexperience, laziness, irresponsibility, adamant nature. It also applies to Banking Ombudsman frankly.
8. This is shows our country’s nationalised bank staff irrational behaviour. That is why in our country day by day arising more banking scams with the inefficiency of Banking Ombudsman.
9. In between one of the Banking Ombudsman Office staff Ms. Sarojini/Saroja contacted me hurriedly and asking me to close my complaint against Bank of Baroda, Tilak Nagar branch regarding my PPF account transfer. She also told me that over phone Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer and their staff fault is there. I already indicated to her that I am not interested to close the complaint against Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer and their staff.
10. I am not satisfied with the Bank of Baroda, Tilak Nagar branch staff behaviour and also dissatisfied the delay of my PPF account transfer.
11. I want to publish this reply message in Internet also.
12. Unnecessarily Banking Ombudsman spoiled Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer and their staff.
13. I have sent this complaint on that day to the GM Operations, DGM(Legal) of Bank of Baroda, Head Office. They are also negligent, inefficient, inexperienced, laziness, irresponsibility, adamant nature like Banking Ombudsman.
14. First I have contacted the Bank of Baroda, Tilak Nagar branch, but they refused to do so.That is why I have contacted Banking Ombudsman.
15. In this way Banking Ombudsman showing partiality against the Account holders and also unnecessarily supporting Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer and their lazy staff.
16. Unnecessarily you want to blame me to cover your faults and your inefficiency.
17. What is the action you are taking immediately against Mr.Venkatesh, Bank of Baroda, Tilak Nagar branch Officer and their staff failing after your permitted time?

Thanks

Regards,
D.SundarChand