Bank Of Baroda — Return amount not credited for failure/cancellation of pos transaction

Address:Vadodara, Gujarat, 390023

Misbehaviour by call center ms swagatks & mr ibrahim & after 20 days of complaint neither amount refunded nor credit into my bank account for void sale transaction after submission of all relavent documents. Also they don't bothered to respond custom. Er complaint by mail as well personal. Is it by me into branch
I have made payment thru pos on 20th may it' made twice once for rs 1550 & again it was for rs 1025/- both amount debited from my account but my vendor get credit for only rs 1025/- when we claim for refund for rs 1550/- but bob didn't respond on my mail as well my personal visit on said subject neither the call center rep shows interest to resolve but also make surprise they didn't have zonal officer contact no or email address even they don't have. Concern branch ctc/ mail address to escalate the same

Pls find copy of supporting document which i have already submitted in local bob br.
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    Bank of Baroda Address
    Suraj Plaza-1, Sayaji Ganj, Vadodara, Gujarat, India - 390005
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