Bank Of Baroda — Reverse the document & processing charges

Sir,
I sri Hinmansu sekhar Parida, holder of car loan account no-06/0678 from (Baripaba branch Mayurbhanj, Odisha), had taken the above car loan on dt.[protected].at that time I was informed by the Branch Manager that as per the scheme i.e the Puja offer (zero processing)fee will be charged on me.But after one year on dt.[protected] the processing fee of Rs-1584 has been imposed on me, I intimated this to the B.M.through the field officer, and he ensured me that it willbe deducted at the time of clearance of the loan.Sir on dt[protected], I closed my loan account by paying all due amount including the document & processing charges.
So my humble request to please be kind enough to reverse the afore said amount to my savings account bearing no-01/5261.