'bank Of Baroda' Sector-29 Noida Ganga Shopping Complex — Withdrawing duplicate/jali/nekli notes from bank of baroda atm sector-29 noida (Up)/ncr

Ashokkumarlodhi

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi, I am a HDFC customer. I have issue regarding " 'Bank Of Baroda' sector-29 Noida Ganga Shopping Complex". On 8th Jan 2016 I withdraw thirty thousand using 'Bank Of Baroda' ATM in three transaction each of ten thousand and found that I have got 3 notes each of 1000RS Jali/Nekli/duplicate near about 8:30 PM.When did tall to security man, he told now you will come on Monday and meet to bank .your problem will short out. But Today I went to bank regarding this issue a lot of conversion has been done between me and Bank staff.Bank staff and the Team members that are load money in ATM are not ready that some thing wrong happened or happening from our end. They told me that we have ATM facility that ATM automatically will detect duplicate notes and they will give a demo using Notes counting new machine that can deduct and as per my knowledge it is ok for new notes counting machine, but not for ATM.when is called to Bank of Baroda customer number '[protected]', customer care executive told that we don't have such type of ATM facility. Bank employee don't give full support and convince that they are taking my problem seriously. I gave my complaint to bank and getting one copy back.But they did't give belive that my problem will solve or I will get money back. So please raise my concern and short out, if I will not get any reply/response in 48 Hours.I will do FRI . @Find Attachment for Withdraw Slip/Nekli Notes/my application to bank Bank of Baroda ATM details is as: 'Bank Of Baroda' sector-29 Noida Ganga Shopping Complex Noida-201301, Phon[protected] My detail: Ashok kumar HDFC A/c-[protected] Mob no-[protected]/[protected]

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Bank of Baroda customer support has been notified about the posted complaint.

Jan 12, 2016

Updated by Ashokkumarlodhi Hi,
Someone call me from no-[protected] and he is taling that he is reginol Director of HDFC bank.
He said to me that we will shot out your issue and asked me my HDFC debit card No and its validity date. and trying to asking other security numbers as OLT number was saying that will refund your amount.

he also asked my ICICI Bank register no on behalf i shared net banking id and password that are generated on my registerd mob no..
there are such persion that are misusing others situation..

Now I have blocked net banking as well ATM card after this.

Jan 14, 2016

Updated by Ashokkumarlodhi Hi All,
As you know my issue already, but I have some questions or concerns from bank of Baroda.

1- As per Master Circular of RBI- DCM (FNVD) G- 2 / 16.01.05 / 2014-15:
Para 1 Authority to Impound Counterfeit Notes: The Counterfeit Notes Should had to be Impounded by Branch manager of 'Bank of Baroda' sector-29 Noida Ganga
Shopping Complex, but this didn’t happen why? Still I had visited two times bank, but bank manager didn’t take counterfeit Notes from me. But Bank didn't do anything.

2-As per Master Circular ‘Para 3 Impounding of counterfeit notes’:
The notes identified as counterfeit should be kept separately with proper impounding Stamp, but didn’t happen Why? I have still with me.But Bank didn't do anything

3-As per Master Circular ‘Para 5 Detection of Counterfeit Notes - Reporting to Police and other bodies’:
For cases of detection of counterfeit notes upto 4 pieces, in a single transaction, a Consolidated Reports should had to be send to the Nodal Police Station, along with the suspect counterfeit Notes, but didn’t happen even though I written my complaint to police starion sector 20 Noida.All three notes are in four pieces.But Bank didn't do anything.

4- As per Master Circular ‘Para 6 Examination of the Banknotes before Issuing over Counters, Feeding ATMs and Remitting to Issue Offices of the Reserve Bank’:
There should be installed a device that dedicate counterfeit Notes, but there was not any such device installed in ATM and if suppose ATM has device then, when it installed, if installed than why it was not working and when it was working? It is violation of the Directive No. 3158/09.39.00 (Policy)/2009-10 dated November 19, 2009, But Bank didn't do anything.
Need answer for it. what is happening ...