Bank Of Baroda — unauthorized charges in my sb account

Address:	Mumbai City, Maharashtra, 400601
Website:	www.bankofbaroda.com

I was maintaining sb account no. [protected] with the majiwada branch (Thane, maharashtra) of bank of baroda. The bank debited rs.1, 150 for each of the four quarters in the year 2016-17 on 16/06/2016, 17/09/2016, 22/12/2016 and 17/03/2017. During march, 2017, when i asked the branch regarding these debits, i was told by the branch that i was supposed to maintain a minimum balance of rs.20, 000 and the quarterly charges were for non-maintenance of the said minimum balance.

It was a shock to me, since the branch had never informed to me that i was supposed to maintain a minimum balance of rs.20, 000 and i would be charged a quarterly fee of rs.1150 for non-maintenance of the said minimum balance. I told the branch that you did not inform me this condition and i did not give my acceptance for the said condition; therefore, you could not charge a quarterly fee of rs.1150. I requested the branch to refund me rs.4, 600. However, the branch refused to refund to me. Subsequently i complained to gm/operations in the head office of bank of baroda. He also did not favour me with the refund.

Please take up the issue with bank of baroda and help me in getting the refund of rs.4600 along with interest on the said amount.