Bank Of India — amount refund basis

Address:

4/13 ARUNTHATHIYAR STREET, Namakkal, Tamil Nadu, 637505

Dear sir:
my name is k tamilvanan Ac.no [protected] maintaining account in boi marapparai. last month (02 JAN, 09 JAN 2019) my two transactions not done please refund my amount,
This 2 transactions are successfully amount debited my account but amount not credited to that account holder. please quikly solve my problem.
But money hasn't received my account / transaction account (received another person's BANK)
then how you closed my complaints. tell that particular reasons or detailed explanation with my knowledge.
and my home branch officers has not tell any solutions or not respect to my calls also for my complaints. and they are not GIVEN value to my opinions. please reopen my complaints.