Bank Of India Customer Care

I have done my trasaction for booking ticket through irctc and my trasaction was failed and amount had been deducted from my acount. after contacting irctc, they refund my amount but i didnot any amount in my bank acount.
transaction id:- [protected]

I had ordered a product from Amazon on 1 September..the cost of the product was 425rupees and return it between 7-8 September and Amazon has initiated refund but still not receive.. It's order id is.[protected] and refund reference no.322467...I hope I'll get my refund asap

I went at branch near about 20 times to getting my new passbook but officers are too lazy to work and get returned me with excuse.

We ask que to casher but not given proper answer very bad ans and to much ignored

74332741235123438877516
This is the number of the refund initiated but I have not got the refund till date .
This was initiated on 22 Aug 2021 and statis on zomato shows refund completed

I was standing in bank for more than an hour . I just went to withdraw 3000 rupees and due to some thing i dont know what one employee said me that your fingerprint is not working . You will not be given money. And said me to clean my hands and go to them.
Means what i was just standing there like a fool who just wasted his 1 hour that too standing in a line.