Bank Of India — an order refund isn't credited in my account after 30 days!!

An esteemed online marketing place has refunded my money on 12.04.18 but the amount didn't reflect in my account till now. I have filled all the complaint form in the bank of india branch (As well as in their online portal) 12 days back but all are in vain. The reference number is 74332748103810278313669.

A confirmation mail sent by amazon is as follows:
This is to confirm that refund for amount 7565.99 has been successfully processed on 12-apr-18 and the amount should reflect in your account by now.

Refund reference # 74332748103810278313669

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
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Boi - rs 120.00debited (Trf)
Without any reason...
Please reverse such types of transactions and give my money back or i'll case on the bank...

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