Bank Of India — atm failure amount application rejected

Address:

102 B sonarpur railway quarter near satyajit ray institute p.o+p.s sonarpur kol 700150

My debit amount is not reached to my hand from atm due to link out... But when i claimed my amount in bank after 2 day suddenly bank send me a sms that contains... My application rejected.. The amount is too much to me.. But i can not get any solution i am in great trouble..
I entered 10000 amount in atm but when the transaction was processeing suddenly the link is out. Atm was out of service.. But my amount cut from my account but i did not get the amount.. Then i wont to ban an give a application... But today a message come in my mobile that tell me that my application is rejected