Bank Of India Complaints & Reviews

On 5th Nov 2018, a customer made transaction of INR 2200/- in POS machine (handled by Worldline e-payments) using her Bank of India debit card. Confirmation receipt didnt come out of the POS machine, I didn't get SMS either. But customer got SMS saying Rs.2200 is debited.

Her passbook entry reflects that amount has been debited. My bank statements reflects that amount has not been credited. Her account has been debited of the amount, but it has not been credited to my merchant cash credit account.

Bewildering case is both myself and the customer has account in same bank and also the same branch (R.T Nagar branch)!

Bank not taking action and asking to call card helpline.
Card helpline says to contact bank. It has been more than a month and issue not resolved. I am paying 600 rupees every month as POS machine rental and this is the service we get.

Posting on consumercomplaints.in as a last resort.

Sir,
My name is ashish kumar tiwari, i swap my debit card at singur petrol pump, bengal, on 18th august 2018, and my account was debited by 14400 twice, due to fail transaction and later it deduct the amount then i visited for branch office filed the concerned form but no action where taken then i visited again an again then manager told that we have mail to the head office but no response come from there even he dial the headoffice number but no one respond i feel very help less plz take cognizance of my issue other detail are as follow
My account no.-[protected]
My name - ashish kumar tiwari
Branch name - shibpur
Add.-188, gt road, po. Shibpur west bengal

Team

I am a CITI Bank customer .. I had used my Citi ATM card at your AECS LAYOUT KUNDALAHALLI BANGALORE BRANCH ATM for cash withdrawal..!
It says Transaction cancelled but my account was devoted with 1000rs..! When asked the security, he said it will get refunded in 2 days time..! And I’m yet to get any confirmation..! I had opted for paper less hence no transaction receipt ..!
PFA of my Citi statement for reference I’d..!
Pls arrange for my refund of 1000 ..
It was a mistake that I opted your Service..!
Highly dissatisfied.. Kindly refund it ASAP..!

I have applied for online banking. I have got two passwords through pin mailer but i did not get the login id. I tried to generate it online through the given website under new user tab, after inserting the necessary details the form asks for when i click on the submit button it gives me this error "1 onuc: system error. Please try again after sometim". I have been trying this from few days and everytime the same error comes up.!

Then i tried to call them up on the number mentioned on their site "[protected]", they did not pick up the call.! I was put on hold for 15 minutes, i was charged by my sim service provider..! And they cut the phone after putting me on hold for 15 minutes..! What kind of customer care is this?

I have been a loyal account holder in BOI from more than 2.5 years. I would really wish that things get better in this area of online and mobile banking.

This is to inform you that i made two transactions by kotat debot card at boi atm at chakala on 5th dec 2018 and raised the complaint in kotak bank too.
Transaction details-
1) cash withdrawal of 1500/- on 5th dec 2018 time-13.39 at cmn9003-the transaction reference no is[protected]/ service request number-sr#1-[protected]
2) cash withdrawal of 1000/- on 5th dec 2018 time-13.42 at cmn9003 - the transaction reference no is[protected]/service request number-sr#1-[protected]
However the cash was not dispatched from the atm but deducted from my account.& still its not refunded to my account.
Kindly do the needful & refund my 3500/- to the respective account asap.

I have send money rs3000 to my friend, account holder o[censored]nion bank on friday[07/12/2018] evening 5:40pm from my account through phone pe app but money is debited from my account but not credited to my friend's account.. So refund my money as soon as possible..
My account no:[protected]..[bank of india dharmapuri branch].
P. Siva s/o pushparaj.
Dharmapuri.

I had tried to withdraw rs. 10, 000/- from vijay bank on friday, money did not came out but got deducted from bank of india account. Still the money has not been refunded, my name is saurabh wardhani and i live in nashik, kindly resolve the same. Resolve as early as possible account no not posting due to security reasons. Ifsc code is bkid0000806. Please look into the matter.

Name-suruchi kumari, account no-[protected], ifsc-bkid0004856, date-3rd /12/ 2018, transaction id-[protected], i am suruchi and 1835.49 rs was deducted by my account on 3rd of december through irctc and i need my all money refund back... The all details are mentioned above... I need my refund money immediately... It has been already too late...

Mai md jamil ansari mera acc boi bhagwanpur muzaffarpur bihar me hai mai 28 date ko 3pm ko syndicate bank se 10000 nikalte time atm ka line cut gya line ane k bad paisa nhi nikla to maine complain kiya to bola 1 week me ajayga to 1week se jyada hogya aur av tk rupees nhi aya sir mera paisa jald se jald lautane ka kast kijiye taki hm jaise student ko padhne me koi presani nahi ho.

Sir ji mere acc se payemnt deduct ho gaya he or online jo mene trasaction kya h wo fail ho gaya he pleas refund my money in my accont
Date - 07/12/2018 rs - 13999 acc - [protected] ifsc - bkid0009959 sir ji meri complaint ki fast process karne ki kosis kare or muje payment mere acc me jald se jald refund kare

Thanks sir

Please sir my solution

I have been getting the msg that 295 rs from my ac has been deducted as investment intermidate.. Where i have not linked my ac with anything and this is the 3 rs time i got this msg. And due to this i have stopped depositing money to my ac as it is deducted without a reason and the customer care executives are too dumb to answer.. And the only solution they have is to be kept on hold, sbi is a harassing bank. Please refund my money back.
Nikita kharel
Ac num:[protected] sbi
Ifsc: sbin0014549

On 25th sept, 2018 i tried to purchase some medicines for rs. 2, 788.00 (Rs. Two thousands seven hundred eighty eight) and gave
My visa debit card no. [protected] attached to my staff pension ac no. [protected] to the chemist for said payment.

However the chemist upon swiping the said card and insertion of pin by me, informed that my payment of chemist bill is not received upon swipping the card. He showed his pos machine also which displayed a message "declined".

Thinking that perhaps i didn't put correct pin i again gave the same card towards payment of rs.2788/- however this second time also the payment was told by chemist as "declined".

As i was urgently in need for medicine for my wife who was in nearby hospital i then gave to the chemist my debit card no.[protected] issued against my sb a/c no. [protected] for making payment of same rs. 2788/-. To my surprise this 3rd attemp also got failed.

After 3 failed pos transactions, and in view o[censored]rgent need for medicines i deposited cash rs. 2788/- to the chemist and got the
Medicines against cash payment.

I may add that during this period of about 15-20 minutes my mobile was not working.

However, when the mobile internet connectivity restored i saw 3 sms from boi showing that :

1. My account no, [protected] was debited for rs. 2788/-.

2. Another 2 sms also showed debit of rs.2788/- twice to my staff pension account [protected] with against debit card.

I showed the 3 smss for debiting my aforesaid acccounts 3 times for rs.2788/- to the chemist "the pharmacy" i was informed that they will be receiving the statement for the day next morning, asked me'
To come next day. However when i visited the said chemist next
Day i was shown their banker's statement and informed that they
Had not received the amount of cards swiped by them on 25-09-18.

I lodged online complaints (3 nos.), thru bank of india website on[protected] requesting reversal of rs. 2788/-plus rs. 2788/- plus rs. 2788/- (Total rs. 8, 364/- for 3 transactions). I was given 3 acknowledgement ref nos. By email dtd.[protected]same day) as:
1. Pos[protected]
2. Pos[protected]
3. Pos[protected]

On[protected]
1. My a/c no. [protected] was (Finally) credited with rs. 2788/- 2. My account no.[protected] was also credited with
Rs. 2788/- (Which was debited twice in 2 attempts) once only.
I am also surprised by the manner in which these 2 pos transactions were reversed; crediting the relative accounts first then again debeting the same and again crediting the related accounts on 01.11.2018. At the end only 2 out of 3 failed pos transactions were reversed leaving 1 pod transaction (Detailed below) which is yet to be reversed.

As such, the 3rd failed pod trasaction for rs. 2788/- in account no. [protected] as per following detrails, is still to be reversed:

Sr. Transaction details. Amt. Boi finacle tranxn no.

1, medr/the pharmacy/212443 rs. 2788/-. S 693175

It is over 70 days now after filing of online complaint, my online request for reversal of failed pos transactioh is still not reversed,
I request you to reverse the said amount of rs. 2788/- debited to said account at the earliest with appropriate interest for the delayed period.

From
Ashok kumar kohli,
Ex staff officer (Boi)

Hi dear
My name is mr. Naeem khan
My firm name quick enterprises
Add.. Shaukat ali road civil lines rampur
Mob.[protected]
My account is 40 year old
Account number -[protected]
Balance is cut from our account for the last one year
We request you to come back to our cut off balance.
If the balance does not come back then we will complain in the consumer center
6880 rupees have been deducted in our last 2 months

I had attempted to transfer ₹21000 to corp bank account by neft twice the amount we as deducted but only once the amount is received (₹21000)

P1811252117038456148233
P1811252115344466148632

Utr code[protected]
Phone pe customer care confirmed nthat you must provide the utr code to bank for refund.
Please do the needful on priority.

Regards
K s sridhar
[protected]
Sb account #[protected]

(Dec6 2018 thursday) i paid a rs1000 mony for gold loan in online transaction. Mony is debited from my account. But transaction status was unsuccessful. So please refund my money as soon as possible. And another issue in my same account (Nov5 2018 monday) after my dinner. I paid a mony worth of rs950 to the hotel by using of my debit card. My is debited from my account but hotel owner not get the bill. This my another issue please refund my money.

Staff of boi bagdona branch is so careless.
Boi staff is forcing me to pay approximately 11000 as panelty.
But still bank is not clearing for what i should pay panelty. Boi manager is not giving print statement of account or any legal proof for over draw of money from my account. As my account is saving plus account ffd plus, not any jandhan account.
Then kindly convey me if i had over drawn money. I am ready to pay it. But only after legal proof.

Interest for broken period from 19.5.18 to 30.6.18 is under paid. On report to
Br. Manager, burdwan br. He said it would be 42 days, but it should be 43 days.
On ref to grievance cell, they consider from 19.5.18 to 29.6.18 being 42 days to
Justify the calculation of br. Manager. Then where goes the 30th june?. By this way the bank deprives the large number of common customers who relies on
Banks

At today about 1.00pm i am withdrawn money from boi atm about 3000rs but money is not withdrawn from atm machine but at same time was shown that from my bom account the 3000rs was withdrawn but slip was coming from atm is shown that unable to dispense money please guide me i am economically weak please help me my account is of bank of maharashtra i am leaving in mankhurad east

Dear sir,
My name is ravi and i lived in sector 17 indira colony panchkula haryana.
My brother daily going to bank of boi but banker is saying to coming next day 4 day going regular bank but banker are not changed name and address. I have all documents. And bankers says close your in my bank. My account is sector 16 panchkula branch
. So kindly request ed to you punished these banker.
Thank you

Dear sir,

It is stated that i am writing to request you for transfer of my bank account having number: [protected] & ifsc code - bkid0006639, and account name - nitesh kumar tiwari. I am avid customer of your bank and holding my bank account in jaipur branch.

I want you to kindly shift my bank account to aurangabad bihar branch so that it may not cause problem to me due to travel distance

My present address is nitesh kumar tiwari, shree cement limited
(Bihar cement plant) biada industrial growth centre, near jasoia mor, aurangabad, (Bihar) india, 824101

But the bank account is not transferring. And the jaipur branch speaks of the application in the aurangabad branch. And the aurangabad branch speaks of the application in the jaipur branch. Bank has not taken any action for 7 days.

Please solve problem as soon as possible.

Sincerely,
Nitesh kumar tiwari
Mob. [protected], [protected]