Bank Of India — bank closed complaint without solving

Address:22/238 poojan appartment Vasna, 380007

We took Loan against Property from Bank Of India (Changodar Branch, Ahmedabad) our LAP Account # [protected]
We complaint to Branch on 18/11/2019 but did not get any reply.
We complaint to Zonal Office on 02/12/2019 but did not get any reply.
we online Grievance No is:1-[protected] on 20/12/2019 but status close without solve our complaint.
We forward our complaint to National Banking Group (Central ) - Bank of India on 30/12/2019.

and we paid loan and no outstanding but we are not getting our documents
we raised new complaint today at bank # 1-[protected]
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Dear sir I request My all private bank Prasanal loan emi not pay & bank account Deposit for Three Months RBI gideline accept Moratorium so my help thanks

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