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Bank Of India — Can't receive refund money

My name is Md Ayaan and I had ordered Denim Jacket of RS.Amount 689 in Amazon on 21 December 2024 and after 22 December 2024 I returned this order due to personal reason. And on 23 December 2024
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number is [protected]
Thanks you sir
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