Bank Of India — Deactivation of star token

Address:

Krishnagiri, Tamil Nadu

Respected sir,
we wish to deactivate our star token as it contains high security options & not working properly in each pc system.
From 8 days even it has not been working.
so we are unaware about our account information, even balance (available, lying, unclear)
we have already submitted an application in our branch
but yet we have not received any response.
so, kindly, therefore you are requested to do as mentioned.
an early response is highly appreciated.
Thankig You
A/c no. [protected]