Bank Of India — deduction of demand draft charges in death claim settlement

Address:

G T Road, Rohtas, Bihar, 821115

My account number is [protected].
Before few days, i requested to settle fixed deposit and saving account under death claim settlement of my mother ram barat devi.in which, i was the joint holder as either or survivor.
Inspite of being a patient, i have been called four times in branch for that same issue. I asked for my balance enquiry but got denied by your staff. And finally when i got the settlement amount through demand draft, i found demand draft sevice charges has been deducted from my account. I lodged online complaint on bank of india grievances portal. My complaint no is 1-[protected]. They replied to contact branch but today on 8th nov 2019, when i asked about this in my home branch, they denied to receive my complaint or refund my money. Please do the needful as soon as possible.