Bank Of India — failed transaction reclaim

Dear Sir/Madam,

Greetings of the day !!!

This email would be regarding the status of my pending refund for the failed transaction on the myntra app, dated 13th of October 2018 on which I got debited without my order being placed

Initially I approached the service provider where I was told that the payment was stuck in the gateway and was never received by them and that I had to approach bank for the refund.
Later, after approaching bank of India, I receive a mail from the bank stating that the payment was released to service provider and now it was their responsibility to initiate the refund(The screenshot of which I have attached along with this mail).
And lastly when I spoke to the representative from myntra they informed me about refund already being processed and also provided me with the transaction IDs for better clarification.
The transaction numbers being as below
[protected]
[protected]

Please look into the status and revert me back at the earliest.

Thanks & Regards
Akanksha Kale