Bank Of India — False kcc loan reflecting in cibil report

Address:

Charhi,jharkhand,pin-825336

Actually someone's else kcc loan is reflecting in my mother's cibil report .It is just a coincidence that names of the actual loan holder and of my mother is same.

I have contacted the branch manager regarding this and provided him enough proof that the kcc loan is not owned by my mother.

I have also raised a dispute in cibil department regarding this, they are saying that they have mailed to the bank of india head office but haven't received any response .

The cibil department also said that the bank can directly report/mail to them regarding this, then they will rectify the error.

But the bank manager is not helping us, please help us to remove the false kcc loan from my mother's cibil report as soon as possible.

Neither the bank nor the bank manager is cooperating with us.

Kinldly help us as soon as possible