Bank Of India — Harassments from the bank staff

Address:

BANK OF INDIA, DEOLALI CAMP BRANCH, DEOLALI CAMP, NASHIK, MAHARASHTRA 422401

HARRASHMENT FROM BANK OF INDIA STAFF:
Dear Sir,
This is to bring to your kind notice that I am a very old customer of Bank of India, Deolali Camp Branch. I am a handicapped person staying my mother who is 84 years old. I have taken Term Loan as well as a Car Loan from this bank and the installments were debited from my business account. But because of the banks fault in terms of Software malfunctioning, Staff negligence as well as wrong information from the staff, my account became NPA (though all the fees of my students was being deposited in my business account). This was not informed to me and all of a sudden, I received a Court Notice for settlement of my dues. NO WRITTEN INFORMATION OR NOTICE REGARDING THE NON PAYMENT OF MY INSTALLMENTS OR MY ACCOUNT NPA STATUS, HAS BEEN ISSUED TO ME FROM THE BANK TILL DATE. DIRECTLY THE COURT NOTICE OF MY NAME WAS GIVEN TO MY 84 YRS OLD MOTHER BY NORMAL POST, because of which her health was affected badly.
I visited the bank today i.e. 20/8/2022 and complained to the chief manager regarding the above. But she was in support of her staff and was not ready to listen to our grievances at all and was ready to seize my vehicle on the spot. If that had happened, I being a handicapped person would have to suffered a lot.
She was forcing me to pay the current balance + one month installments equivalent to an amount of Rs.100000/- immediately about which I was unaware. Now I will have to make arrangements by taking loan from my friends and relatives etc. All this has put me and my mother in tremendous mental trauma and affected our health.
Secondly, as per the courts order, I was directed to appear in the court on 13/8/2022 but the letter itself was signed by the authorized signatory on 13/8/2022 and was received by me on 18/8/2022 which created a panic situation in my house.
I request your honor to please go through the documents attached which proves the truth of details written above and take appropriate action against the bank staff.
Yours Faithfully
Dhananjay Waghmare
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