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Bank Of India — I'm complaining about unprocessed refund

I ordered a product from Amazon for Rs 1822( COD) which i returned on 25th of Jan. The refund was to be processed till 30 jan in my bank account, but i haven't yet received the refund and refund has been completed from side of Amazon. It's more than 10 days now I've been requesting for refund. Both bank and Amazon keeps asking to contact the other one.
Order number[protected]
The Refund Reference Number for the transaction is HSBCN[protected]
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