Bank Of India — Internet banking and boi mobile

I have my current account no [protected] with gnt market branch. i had applied for internet banking and mobile banking but neither my mobile number has been added nor my internet banking has been started..its has been more than 2 months i have been trying for this but they are not able to resolve the issue.. they have send this issue to higher authority but the peroblem is same..please its my request to solve this problem as soon as possible because i am suffering financial losses..my mobile no is [protected].