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Bank Of India — issue in mobile banking

In my mobile banking app I forgot my login pin also transaction password so when I take option forgot login pin they direct go to enter transaction password . there is no other option to login in my account.after forgot login pin they direct go to enter transaction password...at least give some options to login in to the account
Plz help to login in my account
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Dated on 5 april 2019 i paid Rs.1563.40 to lic of india Tr.Id .[protected] but yet not received premium receipt of this payments

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