Bank Of India — loan interest

Address:

Sangli, Maharashtra, 416416

I have loan accounts in bank of india of which rate of interest are floating. Accordingly bank have not reduced the rates as and when the central [main ] bank have reduced the rates.
Regarding the same i have made several requests and at last on line complaint to local branch and central branch also on[protected], more than 3 month before.
Till today they are tossing me verbaly from local to zonal branch.
Neither they are taking any action nor giving me any answer in writing.
Please look into the matter and see that my rate of interest will be reduced as per the floating rate backdated.