Bank Of India — money debited from my account but not recd cash through atm transactions a/c no - [protected]

Address:

Rabindra Sarani, Howrah, West Bengal, 711204

Dear sir

This is to bring into your kind attention i have tried to withdraw cash twice through atm on 16th sept'2019 for rs.10000.00 each time and twice on 17th sept'2019 for rs.10000.00 each time through my debit card number [protected].

Unfortunately on 16th sept out of two attempts i received only rs.10000.00 cash from the atm and another rs.10000.00 got debited from my account though i did not receive any money in the next attempt

On 17th sept'2019 i did not receive any money from the atm but each time rs.10000.00 got debited from my account.

Hence in two days (16th and 17th sept'2019) rs.30000.00 got debited from my account and i did not receive any money against this debit

Also to highlight that no sms has come to my registered mobile number for any of these transactions.
Also cash withdrawal limit of my card is only rs.10000.00 per day.

You are requested to look into the matter on an urgent basis and credit the deducted rs.30000.00 to my account on an urgent basis.

I hv already lodged complaints against the false transactions of 17th sept'19.
The complaint ref nos are 180919data6963 and 180919data6949.

Thanking you
Yours faithfully

Manisha modi
[protected]
Sb a/c no.[protected]