Bank Of India — Money deducted but payment failed

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.bankofindia.co.in

Hi Sir,
I have applied for job for Asst.Engineer on Tspsc and paid through using BoI debit Card through SBI epay on[protected]. I paid through OTP. I got message as
"*BOI Star Sandesh* Rs 200 has been Debited to Your Account XX3741 from POS-tspsc_SBIePay On[protected].Available Balance 2255.55." But i didnt get any journal number as i the application status showed as not yet paid too.So i have paid again thinking about teturn o payment after some time. This is second time i lost the money. We dont know whom to complain. The customer care numbers never work for Bank of India. Because of this untouchability with customers, How can we share the problems we faced in payment failures. Who will be rezponsible for our payment failure?. I wish some one may respond and return the money to my account. My contact number and bank registered number [protected]. My bank account is at BOI miyapur branch. Kindly check the issue and return the amount sir Thank you