Bank Of India — neft amount transfer in mismatch account

Address:	752001
Website:	[email protected]

Dear sir,

I am writing to you for a payment of 8000 rupees through neft transfer on 31jan 2018 to kanchan kumari a/c. But due to a very high level technical mistake by sbi my payment didn't receive to kanchan kumari a/c whereas it had gone to other person account in some where. After few days when i enquired about that same we came to know that you have filled a starting digit incorrect that’s why your payment had gone to other person accounts. Here my question is to sbi if anybody fill any information inaccurate, account will not be added as i know but in my case my all entries was correct except one digit error as you are telling us. It’s a universal awareness that there are so many mandatory requisite information criteria; when they not simultaneously completed transaction mismatch account but same ifsc code

From that date i called so many times to customer care and visited the respective branch but i am not getting any proper answer from them and not knowing that what action is taken from your side. This is very sad to me that your are not taking any action and not giving me any assurance of my money.

And if i will not get any proper reply from your side i will take a legal action because i don't have any other way.

Here i am telling you the details of above transaction:

My name: k t ramesh das

A/c no: [protected]

Ifsc code : sbin0000158

Branch: puri /odisha - 752002

From above account i had added a bank of india account no (Kanchan kumari)

Name: kanchan kumari

Ac/no - [protected]
Ifsc code - bkif0004957

Branch - tatisilwai

Ranchi, jharkhand

What was the wrong in account add
The original account no and name is

Name: kanchan kumari

Ac/no - [protected]
Ifc code - bkid0004957

Branch - tatisilwai

Detail of my transaction

Third party funds transfer - neft - confirm
That name - kanchan kumari same but
The account no -[protected] is wrong.
Please verify and confirm your request for neft funds transfer.

From account no -

Beneficiary name kanchan kumari

Beneficiary ifsc code - bkid0004957

Beneficiary account number-
[protected]

Bank name bank of india

Branch - tatisilwai

Transfer amount 8000 rupees

Transfer description

Mode of communication sms

Communication detail bw-sbipsg

Dtd 31jan 2018 neft of rs 8, 000.00 utr - sbin[protected]

Sbi complain number :[protected]

And i had asked customer care also whether it is possible to make a payment of any account where account no and name different and ifsc code is same he/she says no.

I hope you will understand my problem and take action for the same.

Along with anticipation.

K t ramesh das

[protected]
[protected]