Bank Of India — No use of ' SUPPORT.STARTOKEN' team

PROBLEM IN STAR TOKEN REGENERATION / RESET Please note / review below mails regarding lethargic activities of star token support team - please confirm when I can take up this series of issues to the Chairman / MD of BOI ? - or to any social portal who could through some light to the General Public / account holders and alert them to switchover to other Nationalised Banks . - The problem persists over 3 months, despite regular / daily contacts to star token team / written applications / complaints . [protected][protected] To Nodal officer, Bank of India Sub : struggling to regenerate star token Ref : Customer Name : GEETHA M CUSTOMER ID :[protected] Phone Number : +91 [protected] Please refer my telecon to you, through phone number[protected] I request your immediate attention and review of all the following complaints that I am facing . Please take up the matter seriously and try to resolve . 1) Despite several written request ( in the prescribed form ) no action has been taken 2) Despite my home branch is taking the step and trying daily to reset the seat token - and trying to contact your star token support team - he could not solve the problem in resetting my account 3) your star token support team is just giving repeated / stereo type answers, despite regular calls on daily basis & and they say that they are just sitting to reply over phone and they cannot do beyond this. IF so, why a SUPPORT team is required ?, unless they could not take any step to resolve the problem . --- I expect your sincere reply on this . 4) while contacting over phone to support team, there are two notions to select LANGUAGE to talk - even if we select ENGLISH, it is being attended by persons who do not know English and asking me to speak in Hindi - Why it is so ? ---- I request your straight forward reply on this point . 5) Every time, during contact with support team, I need to explain the whole episode, every time that takes around over 15-20 minutes to explain the problem - after hearing the history, for any problem, they simply say that ' CONTACT HOME BRANCH - they could not talk more that than and not competent enough to even listen the problems . I have told them that I am visiting home branch frequently, to resolve the problem - & explained the support team that the home branch is facing some problem to reset the star token 6) As there is no alternate mail ID given in BOI website, to give any feed-back / complaint regarding 'support team', they took this advantage and confirm that' it is not possible to give any complaint against support.[protected]@bankofindia.co.in ' Even in BOI web site, there is no mention regarding this option - that is why they are saying that it is impossible to give any complaint on STAR TOKEN SUPPORT TEAM - Is it true ? Are they unquestionable / ultimate team of authorities ? --- kindly take up this matter seriously and resolve it by providing any alternate ID, for giving feedbacks / complaints on startoken support team. 7) My home branch is supporting a lot & trying to resolve the problem - daily . My home branch also called them and DATA CENTER - problem is still persisting 8) Please note that I Could not even use Internet banking - without star token - even through other PCs which is fresh and not loaded with star token - totally my primary account ( salary account ) could not be used for any transaction, for over 6 months, despite several written requests / submission of applications / visit to home branch etc. As a whole the STAR TOKEN TEAM is just incapable of handling situation - and we the customer are really got irritated by the way they are treating . I request you to arrange to Kindly remove the Link of STAT TOKEN FROM my account, at least till you improve the staff to handle it & enhance the software, user friendly.