Bank Of India — online transaction failed and amount deducted from account 12,480/-

Address:New Delhi, Delhi, 110074

On 5th November i was doing a payment of 12480/- to zoomcar but payment got failed and amount deducted from my account. till now i did not get my money back and no response from BANK OF INDIA also.
Zoomcar also sent the proof that amount is not with them it got failed actually.

This is very bad side of Bank of India.
My Ref Number :- POS[protected].
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