Bank Of India — online transaction failed refund

Address:

Kanchipuram, Tamil Nadu

(Dec6 2018 thursday) i paid a rs1000 mony for gold loan in online transaction. Mony is debited from my account. But transaction status was unsuccessful. So please refund my money as soon as possible. And another issue in my same account (Nov5 2018 monday) after my dinner. I paid a mony worth of rs950 to the hotel by using of my debit card. My is debited from my account but hotel owner not get the bill. This my another issue please refund my money.