Bank Of India — Refund amount is not credited within 14 days

I am ROHIT KUMAR, A/C Holder of BANK OF INDIA (a/c no: [protected]).

I ordered a product on 8/12/2022 from Fyre Energy (paid via UPI) but it was canceled they initiated the refund on 13/12/2022 and it was expected to come on 22/12/2022, but the BANK OF INDIA has still not credited my money.

I also called bank customer care more than 30 times but it is always busy and says please try again later. When a call was connected, I waited for more than 20 minutes to talk with the banking officer but nobody picked up the call.

Please credit me the refund money into my account.

This is urgent PLEASE help me as soon as possible.