Bank Of India — refund debited balance from boi account

Address:

ARADHANA SOC,OPP.G.I.D.C,SANALA ROAD,MORBI, Morbi, Gujarat, 363641

Dear sir,
I did recharge from amazon pay for bsnl operator date 18/04/2019 from master card atm card but recharge was not successful so recharge was amount 70 rs so 70 rs debited from my boi account but balance was not refund so please my debited balance refund and i contact on boi customer care and customer care officer said that complaint on this web site so please refund my debited balance
Boi account number:- [protected]