Bank Of India — Refund initiated Amazon but not received my bank of india account

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My Name is Iliyas Ali Joya and i had ordered a product of RS. 3199 Puma men's electro 2 ldp Sneaker In amazon i paid two ways first
3146₹ my bank of india debit visa card No.**** **** 8227 & second amazon pay 53₹ on[protected] & I returned this order due to personal reason. And on[protected] Amazon Initiated the amount to my card and amazon pay. Amazon pay add my 53₹ Same day but 3146₹ not received my bank account .I Told to amazon costomer care and Amazon send This reference id 74332742052205100348260 and told me fill charge dispute form. I fill charge dispute form but bank of india not respond me . So please kindly Respond to this complaint it's very urgent.
Iliyas Ali Joya
Ac No. [protected]
Ifsc -BKID0007475
please Help Me 🙏